We all have highs and lows as Raid Leaders. It's no secret that our tone of voice (otherwise known as our mood) can greatly affect the tone or mood of our entire raid. Passionate, excited, encouraged, courageous raid leaders get results out of an empty glass. Raid Leaders coming off with the opposite attitude get noticeably worse results.

But, what happens when things really are going bad?
What about when I'm in a really bad mood?

Well that Sally is the hard...

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