Customer joy.
Posted 11-05-2009 at 03:38 PM by Aliena
http://www.cunda.de/Shop/HtmlStart/start.html
This is where I work. It's a disgustingly huge 7 story department store in the middle of Hamburg's shopping mile and basically I usually do the till on different floors. Basically I just help out where they need an extra person! Customers are strange beings, though. Especially old people find so much to complain about and think just cause you're scanning what they buy you absolutely must know where every single item that can be found in that 7-story building is located, preferably with sizing information and item number memorized. I am very sorry, Mrs. Müller, but sadly I do not know the 11 numbers of the code of the jacket you just brought me that's missing its price tag because you probably ripped it off and left it somewhere. Nor am I able to tell you where precisely "shirts like this but without the label on the back and a size bigger" are located because chances are, we don't have any. How about you go look and let me get back to scanning this customer's items.
Third floor is the worst. The tax free computer AND the customer service is located there. Basically every customer is sent there that people on the other floors didn't have the nerve to deal with. And most of the time they're extra pissy cause they had to walk up 1/2/3 floors. Oh, sorry, of course I mean take the elevator/escalator. Not like people walk, these days. So much exercise, it could kill you.
It does have very entertaining moments as well though. Especially the underwear floor. Oh, the stories...
This is where I work. It's a disgustingly huge 7 story department store in the middle of Hamburg's shopping mile and basically I usually do the till on different floors. Basically I just help out where they need an extra person! Customers are strange beings, though. Especially old people find so much to complain about and think just cause you're scanning what they buy you absolutely must know where every single item that can be found in that 7-story building is located, preferably with sizing information and item number memorized. I am very sorry, Mrs. Müller, but sadly I do not know the 11 numbers of the code of the jacket you just brought me that's missing its price tag because you probably ripped it off and left it somewhere. Nor am I able to tell you where precisely "shirts like this but without the label on the back and a size bigger" are located because chances are, we don't have any. How about you go look and let me get back to scanning this customer's items.
Third floor is the worst. The tax free computer AND the customer service is located there. Basically every customer is sent there that people on the other floors didn't have the nerve to deal with. And most of the time they're extra pissy cause they had to walk up 1/2/3 floors. Oh, sorry, of course I mean take the elevator/escalator. Not like people walk, these days. So much exercise, it could kill you.
It does have very entertaining moments as well though. Especially the underwear floor. Oh, the stories...
Total Comments 6
Comments
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I want to hear underwear stories now.Posted 11-05-2009 at 03:44 PM by Reev 
- OMG C&A is still going. That department store died a death back in the lates 90s in England.
Posted 11-05-2009 at 07:22 PM by Mr.Winkle -
Angry Aliena!Posted 11-05-2009 at 10:50 PM by Ciderhelm 
- A whole floor dedicated solely to underwear. Very interesting indeed.
Posted 11-06-2009 at 01:35 AM by Squeegiemama -
I'm totally paying a visit when I go to Hamburg next time... shame it'll be August 2010 probably.
"Excuse me, could you tell me where I can trade in this token for T10 please?"
"Where can I find Mankrik's Wife?"Posted 11-06-2009 at 03:18 AM by Pitstarter -
I have worked in retail since I was like 16. I now work in a small shoe boutique.. I do not envy you and I certainly don't miss working in a huge retail store anymore.
Also customers are generally dumb.Posted 11-06-2009 at 06:55 AM by Turelliax
